Return & Refund Policy:

Within 10 days:

You may return any or all of your equipment for any reason within 10 days (starts on the date the merchandise was received by the customer and ends on the date the merchandise has been received our facilities) of purchase for a full refund (minus the shipping charge) subject to 15% re-stocking fee. Note: If the shipping charge has not been invoiced (ground shipments, discounts, promotions, etc.), the actual shipping cost WILL be deducted from the amount of the refund.
 

After 10 days:

No returns for refund will be accepted after 10 days of receipt of merchandise.

Return acceptance conditions:
You must return the original box intact with all components. All components must be in like-new condition. All returns must be accompanied by RMA number (contact us PRIOR to returning the merchandise), original receipt and will only be granted to the actual purchaser whose name appears on the receipt.
At our discretion, we may decline your return or charge you a fee for missing items or items that we determine are damaged or require service. All cash or check transactions will be refunded by check. Checks take a minimum of four to six weeks for processing. Credit card transactions will be refunded to the credit card account used for the initial transaction.

Exchange and Return

• A $10.00 exchange fee must accompany merchandise returned for exchange

• Merchandise returned for refund is subject to a 15% to 25% restock fee

• There is a minimum restocking fee of $5.00

For return authorization contact us at:

Katadyn Sales
Phone 334-386-1822
Toll Free 1-888-LG-SHOPZ
             1-888-547-4679
Fax 334-265-8789
Email service@lg-outdoors.com

WARRANTY:

All defective or warranty items should be returned to the manufacturer.  We are not a repair facility and can not accept items for repair or warranty work.